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FAQ

Main »» Heromorph Download Central

Table of Contents


What are the terms of Service and standard Product License for Heromorph's Download Central?
Unless otherwise noted items can be used for both personal and professional renders and Images. Please see each files individual readme files for any restrictions of use. If the file contains no Read me file then it will follow this standard Product license and terms of service. The contents of the downloadable content may not be redistributed in any form. User may not post the contents of downloaded Zip file except as rendered or finished images that can not be reverse engineered to remove the downloaded content.

Heromorph and/or the original artist retains all copyrights to the enclosed materials.

The Buyer is not purchasing the contents, only the right to use the contents.
The Buyer may not redistribute this archive file, in whole or in part.
The Buyer may not store it any place on a network or on the Internet where it may be referenced by a third party.
Buyer acquires the copyright to any derivative works created using this work,
provided none of the original materials can be extracted from the derivative work by any means.

All Transactions are between you and the Vendor/Manufacturer of the products. All items are published by the Vendor/Manufacturer. Heromorph has a agreement with Vendors/Manufacturers that in exchange for hosting and providing a outlet for digital content we will hold back an average of 25% of money collected as a donation. By "Purchasing" priced Items on this site you agree that you are donating the cost of the product to the operation and continued Success of Heromorph. Heromorph is a non-profit artist community, our goal is to pay for the costs and operation of the site any surplus collected by Heromorph will be put back into the site. The Price on certain items is the donation amount required to download the product for use. Heromorph is not responsible for the content of files. Heromorph will provide support if possible in the community forums located In our support forum. If Heromorph or it?s members are unable to provide support, please contact the vendor/manufacturer with any specific questions. any profit a vendor receive is the sole responsibility of the vendor to claim on his own taxes.

We reserve the right to deny an order or an account if we determine that the account holder is creating multiple accounts in order to defraud, create issues with the system or to in some manner harass or undermine the daily operations of the site.
This could be due to and not limited by credit card fraud, multiple accounts in order to use coupons for free purchases, warezing of products, piracy etc.

The Vendor/Manufacturer owns their files and can request their removal from Heromorph at any time via e-mail. the file will be removed from our site in a timely fashion. Heromorph also reserves the right to remove any file at any time for any reason. We also reserve the right to decline any file for free download or sale.

All characters are TM and COPYRIGHT ? their respective owners. All files are COPYRIGHT ? their respective owners and creators.

By completing the registration, sign-up form (at either heromorph artist comunity or Heromorph Download central), and/or by the use of any domain or sub-domain of Heromorph.com, you are indicating your agreement to be bound by all of the terms and conditions set forth above. Heromorph may change the conditions of use / Terms Of Service of service from time to time. It is your responsibility to check this document periodically for any changes or modifications as there will be no individual notices to Members regarding such changes or modifications. Your continued use of the Service constitutes an affirmative acknowledgment by you of the Terms Of Service and any subsequent modifications made to them and your agreement to abide and be bound by them..
Heromorph Bucks??? Who? What? When? Where? How?
Heromorph Bucks are Gift certificates for Heromorph Download Central.

Heromorph Bucks are purchased just like any other item at the download central. You can pay for them using Paypal. Once purchased the value of the Gift Certificate will be added to your own personal Gift Certificate Account. If you have funds in your Gift Certificate Account, you will notice that the amount now shows in the Shopping Cart box, and also provides a link to a page where you can send the Gift Certificate to some one via email.

To send Heromorph Bucks to family or friends you need to go to our Send Gift Certificate Page. You can find the link to this page in the Shopping Cart Box in the right hand column of each page of Download Central section of Heromorph. When you send a Gift Certificate, you need to specify the following. The name of the person you are sending the Gift Certificate to. The email address of the person you are sending the Gift Certificate to. The amount you want to send. (Note you don't have to send the full amount that is in your Gift Certificate Account.) A short message which will appear in the email. Please ensure that you have entered all of the information correctly, although you will be given the opportunity to change this as much as you want before the email is actually sent.

If you have funds in your Heromorph Bucks Gift Certificate Account, you can use those funds to purchase other items in our store. At the checkout stage, an extra box will appear. Enter the amount to apply from the funds in your Heromorph Bucks Gift Certificate Account. Please note, you will still have to select another payment method if there is not enough in your Gift Certificate Account to cover the cost of your purchase. If you have more funds in your Gift Certificate Account than the total cost of your purchase the balance will be left in your Gift Certificate Account for the future.

If you receive a Heromorph Bucks Gift Certificate by email it will contain details of who sent you the Heromorph Bucks Gift Certificate, along with possibly a short message from them. The email will also contain the Gift Certificate Redemption Code. It is probably a good idea to print out this email for future reference. You can now redeem the Gift Certificate in two ways.

1. By clicking on the link contained within the email for this express purpose. This will take you to the store's Redeem Gift Certificate page. You will then be requested to create an account, before the Gift Certificate is validated and placed in your Gift Certificate Account ready for you to spend it on whatever you want.

2. During the checkout process, on the same page that you select a payment method there will be a box to enter a Redemption Code. Enter the Redemption Code here, and click the Redeem button. The code will be validated and the amount added to your Gift Certificate Account. You can then use the amount to purchase any item from our store

For any queries regarding the Heromorph Bucks Gift Certificate System, please contact us by email at winterhawk200@yahoo.ca. Please make sure you give as much information as possible in the email and put "Heromorph Download Central" in the Subject line.
Do you take returns? I just got this yesterday, Now its on Sale?
The Short answer is Yes.

We have a 14 day return policy and price guarantee.

If you can not get the product to work or are just unhappy with it you can return any item purchased for store credit. Just send a e-mail to heromorph@shaw.ca or PM a site moderator.

Also if you purchase an item and it goes on sale for a lower price with in 14 days of your purchase, you will automatically receive store credit for the difference in the price.

All store credit is sent via Heromorph's gift certificate system.
I got a coupon Code...what now?
To use a coupon simple put the code in the coupon field during checkout. the coupon codes are generally part of events at the Heromorph community Web site. If a code does not work something is wrong with you or the coupon has expired or been previously used on your account.

Coupons are only good for a limits time, they are case sensitive so it is best to copy and paste the code into the redeem coupon field in the checkout.
I want to submit a free item or a product, how?
If you are interested in submitting work to be on our site for download please read the following and click the link below to complete a form.

Heromorph Download central offer a place for artists and creators to self publish their work for download as either freebies or for purchase. If you have never submitted a download to us please complete the form at the link below and tell us a little bit about yourself and the products you wish to offer our community. All submitted content must be created by the person submitting the object for sale or have a copy of written copyright transfer they can send with the content.

Freebie Submissions: If you wish to submit a freebie the guidelines are pretty easy, give us a brief description of what it is and we will test it and It will go up as soon as possible. Free items do not have to have the full file structure in the zip files. Textures do not have to include mat files. We will also help Freebie creators develop exclusive free items for or site. All downloads based on existing characters (like Superman or Spiderman) would have to be free items as they are trademarked and copywritten by the companies that own them.

Purchased items: If you wish to submit a item for purchase, the item has to be in full working order. The file structures have to exist in the zip file. All items will be tested by Heromorph testers. All tester get a free copy of the item they are testing. If a product fails the testing phase the submitter will receive an e-mail explaining the problems. The submitter can resubmit the item once the problems have been corrected. Heromorph also asks that the submitter sends a thumbnail image this image is also the pop-up image so we prefer images the size of 500 x 500 of the item as well as a description you would like displayed on the product page as well as the items price. Other optional images are Various Promo Images. The standard Main Promo image is 365 x 467 the Page width is 560 pixel. You can also submit an additional 6 detail promo images of any size with thumbnails max size 200 x 200. The main product image should be free of logo's as the Heromorph Logo will be put on that image. Heromorph reserves the right to replace any product image with one of our own. In return for allowing you to self publish your products you will be asked to provide Heromorph with a letter agreeing to donate a portion of the proceeds to the site. As a non-profit store used for fund raising, Heromorph Download central is looking to give back to the artists and creators. All donations go back into the site. For exclusive content Heromorph provides artists with a 65% ratio for the artist of money collected for the sale of the product. If a product is marked as exclusive we ask that it remain exclusive for a period of at least a month. For non-exclusive content Heromorph offers a 65% ratio for the artist. All money collected is via paypal and is sent to the Vendor via paypal. We currently do not offer any other method of payment. We reserve the right to deny any content for any reason.

This is a hobby site so testing time may vary.

If you are interested please complete the form below and send a link to any product you wish to submit.

Thank you


http://heromorph.com/hmdownload/index.php?main_page=contact_us
Why do I need a Heromorph download account I already have an account at Heromorph's main section?
Heromorph download central uses different software then the Main section of the heromorph website. Because of this and the information required by the 2 different software we require users of The download central to create a download account as well as a standard Heromorph account.
NewsLetter I want to subscribe/unsubscribe, how?
Well when you are logged into your Download central account
go to this link http://heromorph.com/hmdownload/index.php?main_page=account_newsletters

and you can either sign up or sign off.
Gift certs redemption codes how to use them?
Heromorph Gift certs come with a redemption code. to access the funds of a gift certificate you will recieve an e-mail with a link and a code.
you can either click the link or enter the code in the gift cert redemption code area on the check out screen.

Gift certs redemption codes sent by other members will never expire.
Gift cert redemption codes issues by Heromorph expire after 6 months. If you receive a code from heromorph add the gift cert to your account. If you wait too long it will expire.

Once the funds have been added to your account they will never expire.


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